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Shipping Information

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We ship Worldwide
HANCEPT offers international shipping to over 180 countries worldwide. Shipping options and costs vary by each country. If you're curious about our shipping options, please feel free to contact us anytime. We will respond within 2-3 business days during our working hours.

All orders are shipped from South Korea.
Business hours : Mon-Fri 09:00-18:00 (GMT+9)

 

Shipping Fees
Shipping cost is calculated from Korea to the destination country.

  

 

 

FAQ​

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Do you ship to my country?

We ship worldwide to over 180 countries.

However, there may be restrictions depending on the international situation, so please contact us beforehand.

 

Does the product ship right away?

Most of our products are made upon order. It may take about 2-3 weeks of preparation to be shipped.

In this case, we will inform the customer in advance.

If the item is in-stock, it can be shipped within 3 business days.

 

Can I choose other shipping options besides EMS?

If you have a special shipping service that you prefer, we will be happy to accommodate it.

However, it may cost more than the shipping options we offer.

Please contact us in advance if you have other shipping services you want, such as Fedex, DHL, UPS.

 

Can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number.

(Only EMS Basic and EMS Premium)

You can use it to track your order on the courier’s website.

If you are registered with us, you can also see your previous orders by signing into your account.

(Delivery tracking is not available for the parcel option.)

 

What if I’m not at home when the package arrives?

A notice of missed delivery will be left, and you are asked to contact the carrier to reschedule the delivery.

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Please note:

  • Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.

  • We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.

 


How can I return or exchange a product?
HANCEPT customers have the right to return or exchange any product within 7 days of delivery.

The customer has the right to return an item if:

1. The order has been cancelled according to the terms and conditions by notifying HANCEPT within 7 days of delivery.

2. The item has not been used.

3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment. Items needing assembly should be returned unassembled.

4. The item has been repackaged in its original or an equivalent shipping box. If your items were delivered on a pallet, please keep it for a potential return.

Please note that the right to return products does not apply to:

  • Custom-made products which are ordered from the manufacturer according to the customer's wishes.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.

If you have any complaints regarding product defects or damage, please contact us promptly.

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Payment Methods

The following payment methods are accepted for online purchases at HANCEPT Co., Ltd.

Paypal, Paymentwall : VISA/MASTER/JCB/Amex/Union Pay

 

Payment Amount
All of our products’ prices are in USD.

- Please be noted that the actual amount of payment may differ from the price indicated in your cart depending on:

1) The USD exchange rate of your bank
2) Special offers of particular products at the time of purchase

-  If the currency of customers' bank cards is not in USD there will be an exchange in currency during the refund process, and there would be a difference in paid amount and refunded amount due to differences in exchange rate over time.

 

Customs Duties
When ordering from HANCEPT Co., Ltd., the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary by country and HANCEPT Co., Ltd. cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

 

Customs Refusal

We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other customs related issues. When refused package returns to HANCEPT Co., Ltd., we are not responsible to ship it out again. But we inform our customers of receiving notice of the package and if customers pay shipping cost again, HANCEPT Co., Ltd. will ship it out. No refund, no replacement will be incurred by HANCEPT Co., Ltd. with any of customs related issues.

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