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Terms and Conditions
Please read these Terms and Conditions carefully before placing any orders.
When you shop with Hancept via our website, these terms apply. They are important for both parties as they set out mutual expectations and provide helpful information. By accepting these Terms and Conditions and confirming your order, a binding agreement is formed.
Upon receipt of your order, you will receive an automated email confirmation.
We reserve the right to cancel or modify orders in the event that inventory levels are inaccurate at the time the order is placed. If we are unable to fulfill your order in accordance with the confirmation, we will either issue a full refund or notify you via email regarding a partial refund before shipping the remaining items.
Further details can be found on our Help pages, which form a part of these terms. If you require further assistance, please contact our Customer Care team—we are always happy to help.
We regularly update these terms and Help pages. Please review them before making a purchase, as the most current version will apply.
Customs and Import Duties
Custom duties and import taxes are not included in the purchase price. Upon the package's arrival in the destination country, local customs authorities may contact you via text or email for declaration purposes.
We have no control over these charges and cannot estimate the exact costs, as customs policies and import duties vary significantly from country to country. We strongly recommend contacting your local customs office for current duty rates before placing an order to avoid any unexpected charges.
Payment Methods
- PAYMENTWALL (credit/debit card)
- PAYPAL
- PAYPAL
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